What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to cancel my subscription-

    Asked by stolly11 on June 14, 2014 at 08:38 PM

    When I tried to downgrade (cancel) my jotform subscription I got a message that my subscription will be cancelled manually.  What does this mean?  Is there anything else I need to do to cancel?  

     

    Thannk you.

    JotForm message cancelled JotForm Subscription
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    JotForm Support

    Answered by ashwin_d on June 15, 2014 at 04:46 AM

    Hello stolly11,

    Upon checking, I found that you have paid the subscription payment using PayPal payment gateway. You have to cancel your subscription through your own paypal account. Here are the steps to cancel your subscription :

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You may also like to check the following guide : https://www.paypalobjects.com/en_US/ebook/subscriptions/cancellations.html

    Thank you!