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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Double charged for monthly billing

    Asked by dmerante on June 16, 2014 at 03:49 PM

    Please note that NYSS is being charged on 2 credit card accounts for their monthly subscription for $9.95 per month since February 2014.


    One card number ends in 5354 - Visa and the other is 4005 - American Express.


    Please note that we would like to have the American Express acount refunded for the last 4 months and the Visa card charged going forward.


    Please contact me at (212) 673-6466.


    Thank you,


    Alison Chapman

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    JotForm Support

    Answered by Welvin on June 16, 2014 at 04:54 PM

    Hi Alison,

    I have refunded the AE Card for the duplicate charges. Expect the refund returned to your account within 4-10 business days.

    The Visa card is however, doesn't have your correct username on the payment records. We need to have the correct username to avoid future problems with your account. To fix this, we need to cancel your subscription then you have to re-upgrade your account. Of course, we will send the refund of the May payment. Are you available to process it today? Let us know so we can proceed. No forms should be affected by this.