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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am not able to click on the form check box in order to modify a previously created form

    Asked by taragraceruiz on June 17, 2014 at 10:23 AM

    This is at least my 3rd support request.  I am not ( & have never been) able to open a previously created form.  

    It does not allow me to check the box of the form I want to open, and doesn't give me the boxes to edit, etc.

    check at least and
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    Answered by Carina on June 17, 2014 at 01:24 PM

    Sorry to hear about that. 

    I made some tests and it does not seem to be account related. Are you experiencing this situation with more than one browser?

    You can try clearing your browser's cache to see if it helps. 

    If the problem persists I kindly ask you to provide us more details on the browsers used and Operating System (windows, OS, ...)

    Thank you