Why did you downgrade my account ?

  • Profile Image
    SMocek
    Asked on June 18, 2014 at 10:31 AM

    I received a message  that you downgrade my account

    Why am I getting this message? I upgraded my account to an annual account
    for $90 on May 7, it should not be up for renewal until next year.

    Order ID: INT140423-2877-32846

    please fix this and let me know.

    Best regards,

    Stan Mocek-

     

     

     

     

  • Profile Image
    ashwin_d
    Answered on June 18, 2014 at 01:21 PM

    Hello Stan,

    I'm sorry for the trouble caused to you.

    It seems your PayPal subscription was cancelled after you upgraded your account using FastSpring payment gateway. I have taken care of your account issues.  I have again upgraded your account to premium yearly subscription.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!