- SMocekAsked on June 18, 2014 at 10:31 AM
I received a message that you downgrade my account
Why am I getting this message? I upgraded my account to an annual account
for $90 on , it should not be up for renewal until next year.
Order ID: INT140423-2877-32846
please fix this and let me know.
- JotForm Supportashwin_dAnswered on June 18, 2014 at 01:21 PM
I'm sorry for the trouble caused to you.
It seems your PayPal subscription was cancelled after you upgraded your account using FastSpring payment gateway. I have taken care of your account issues. I have again upgraded your account to premium yearly subscription.
Please sign out from your account and then sign in again for the changes to reflect.