What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why did you downgrade my account ?

    Asked by SMocek on June 18, 2014 at 10:31 AM

    I received a message  that you downgrade my account

    Why am I getting this message? I upgraded my account to an annual account
    for $90 on May 7, it should not be up for renewal until next year.

    Order ID: INT140423-2877-32846

    please fix this and let me know.

    Best regards,

    Stan Mocek-

     

     

     

     

    my account style size message font
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 18, 2014 at 01:21 PM

    Hello Stan,

    I'm sorry for the trouble caused to you.

    It seems your PayPal subscription was cancelled after you upgraded your account using FastSpring payment gateway. I have taken care of your account issues.  I have again upgraded your account to premium yearly subscription.

    Please sign out from your account and then sign in again for the changes to reflect.

    Thank you!