What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I configure the program to email the PDF version of the completed form?

    Asked by saint_john_parish on June 18, 2014 at 07:55 PM

    The version that is emailed is unreadable.  How do I configure the program to email the very nice and readable PDF version? 

    Page URL:

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    JotForm Support

    Answered by EltonCris on June 18, 2014 at 10:24 PM

    Hi there!

    Thank you for contacting us.

    I assumed you were referring to the submissions PDF file on email notification. We're sorry though but we do not have a feature for customizing a submissions PDF file. They're automatically generated by the system and there's no available option to edit its format. However, the default PDF layout should be readable and organized according to your form fields. 

    I have tried with one of my form just now and I am able to view the submissions PDF with a nice format using adobe reader app. Check the following screen.

    Can you please give us a little more details about how it's unreadable? Are you using adobe reader app when viewing the PDF file? I would recommend this as it's a good PDF viewer. 

    Please update us here should you have follow up questions or if you need further assistance.


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    Answered by saint_john_parish on June 19, 2014 at 11:12 AM

    This is what a submitted form looks like, and it is titled form.pdf.  It is pretty hard to read.  I am opening it in Adobe Reader v. 11.0 as I am unable to load the adobe reader app on my computer (Windows 7).  I have tried twice, and keep getting an error message that aborts the installation.


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    JotForm Support

    Answered by EltonCris on June 19, 2014 at 01:11 PM


    Looks like you're converting the email into a PDF file. I would suggest to use the PDF version generated from our server instead as it comes with a nice and readable format just like what it shown on my previous screenshot.

    To add the downloadable PDF link to your email, just insert {pdf-link} tag in your form notification or you can click PDF Link on the form fields side bar. Check the following visual guide.

    Hope this helps!