What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Error on Credit Card Test Intergration

    Asked by RickKart on June 22, 2014 at 06:08 PM

    I using JotForm's credit card form and then added the phone number and email address to it.  I am using Autorize.net and have set up an account.  When I go to the Payment Wizard: Account Information I entered the API Login and Current Transaction Key and then hit Test Integration button.

    I get the following:

    Message From JotForms

    ! (TestMode) Phone is required

    It will let me continue but how can I fix this issue?

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    JotForm Support

    Answered by NeilVicente on June 22, 2014 at 07:10 PM


    To solve this problem:

    1. Login to the Merchant Interface ( https://secure.authorize.net )
    2. Click on Settings and Profile -> Payment Form -> Form Fields
    3. Uncheck the Required box for all Phone fields

    Hope this helps.

  • Profile Image

    Answered by RickKart on June 22, 2014 at 07:22 PM

    That was the problem.  I knew it was there but could not find it.