What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Recently I am not receiving notifications from my order form

    Asked by desitter on June 23, 2014 at 11:49 AM

    Not sure if something changed with the form...I was receiving email alerts when orders were placed using my order form.

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    JotForm Support

    Answered by NeilVicente on June 23, 2014 at 02:06 PM


    Your email address was automatically added to our bounce list because your host started rejecting the notifications from us, giving the following reason:

    Reason(s) : smtp;550 No Such User Here"

    We can easily remove you from the bounce list, and our server will start sending out notifications again. However, there is an underlying issue as stated by the 'reason' above.

    Kindly contact  your hosting support for further help on that matter to prevent the problem for reoccurring in the future.