• Profile Image
    Asked on June 23, 2014 at 07:19 PM

    I received his email this morning after updating my new credit card information.  Can you tell me if my new information has been updated and if not how to I get this paid so we are up and running asap.  Thanks.


    This email is to confirm the cancellation of your subscription for JotForm

    The following reason was given:
    customer updated CC through FS

    Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.

    If you did not intend to have this subscription cancelled, please contact

    Reference number     :78489936

    Best regards,
    The Plimus Team



  • Profile Image
    Answered on June 23, 2014 at 07:28 PM


    Our records show that you have indeed updated your subscription information.  The email you received was just to inform you of the cancellation of your previous billing method.  Your account shows as premium and having an active subscription and you should not experience any problems with your form limits.  Please let us know if you have any issues and we will be happy to look into it as soon as possible.

    Thank you for using Jotform!