What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by posipankor on June 23, 2014 at 07:19 PM

    I received his email this morning after updating my new credit card information.  Can you tell me if my new information has been updated and if not how to I get this paid so we are up and running asap.  Thanks.


    This email is to confirm the cancellation of your subscription for JotForm

    The following reason was given:
    customer updated CC through FS

    Please note that this cancellation simply means that you will NOT be billed any longer for this product, it does NOT mean we have issued a refund.

    If you did not intend to have this subscription cancelled, please contact support@plimus.com.

    Reference number     :78489936

    Best regards,
    The Plimus Team



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    JotForm Support

    Answered by david on June 23, 2014 at 07:28 PM


    Our records show that you have indeed updated your subscription information.  The email you received was just to inform you of the cancellation of your previous billing method.  Your account shows as premium and having an active subscription and you should not experience any problems with your form limits.  Please let us know if you have any issues and we will be happy to look into it as soon as possible.

    Thank you for using Jotform!