Form still available after set Expiration Date

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    Asked on June 24, 2014 at 12:21 PM

    Hello, friends.


    I'm having this recurrent problem with the expiration date in my forms. For some unknown reason, the forms keep being available after the date i set previously expired. And because of that, clients are able to send their forms out of schedule. I want to know if i'm setting the date format wrong or if it's a problem with the form in some sort of way.


    Thank you very much

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    Answered on June 24, 2014 at 12:52 PM

    Hi, I was checking your last form edit, assuming this is the one you are talking about, this is the message that is displayed when trying to load the form: 

    I can see there are two submissions on the 20th, did you happen to embed this form in your website? If yes, please share the URL of the webpage where the form is embedded, maybe there is a conflict between codes that made this glitch happened.

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    Answered on June 24, 2014 at 01:11 PM

    Hello, no i didn't embed the link in my website, and I had to manually disable the last three forms when i realize they were still open. I sent the link in a gmail message to all my contacts though. 

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    Answered on June 24, 2014 at 02:31 PM

    Let me please inform you, that the Expiration Date should be set in the following format:

    yyyy-mm-dd 24hrFormatTime


    2014-06-24 21:30 

    And the time is based on the server time (New York Timezone).

    I will also submit a ticket to our technicians to make sure that the Expiration Date option is working as supposed.

    Thank you.

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    Answered on June 25, 2014 at 07:44 PM

    Ok Thank you. If i the problem persist next time i send the form, i will let you guys know. Thank you very much though.

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    Answered on June 27, 2014 at 10:47 AM

    Hello Leslye,

    This problem is now fixed.  If the problem persists on your end, please do let us know.