On June 23rd, I upgraded our account to Premium. When I just logged into our account it still has our acount as "Free" not premium.

When will our account be upgraded?  Account name = NYS_EFC.

Hi,

I believe I addressed your issue in this thread here:

http://www.jotform.com/answers/395525-This-account-is-still-showing-up-as-FREE-eventhough-we-upgraded#1

Please let us know if you are still not showing as upgraded on your end and we will be happy to look into it further.

Thank you for using Jotform!