What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    On June 23rd, I upgraded our account to Premium. When I just logged into our account it still has our acount as "Free" not premium.

    Asked by NYS_EFC on June 24, 2014 at 03:40 PM

    When will our account be upgraded?  Account name = NYS_EFC.

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    JotForm Support

    Answered by david on June 24, 2014 at 03:42 PM


    I believe I addressed your issue in this thread here:


    Please let us know if you are still not showing as upgraded on your end and we will be happy to look into it further.

    Thank you for using Jotform!