What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    SSL Submissions Won't Stop Coming In (Please Don't Disable My Account)

    Asked by abennett on June 25, 2014 at 11:50 PM

    Hello,
    I am a huge fan of JotForm. I just received an e-mail today that my forms are being disabled for exceeding my quota of SSL Submissions. I am confused, because I did not embed the SSL version of the form on my site.

     

    Here is the embed code:

     

    Here is the URL I embedded it on:

    http://andrewjbennett.x10host.com/page57/MusicLessonSignup.html


    I would appreciate any help you can provide. I need this form to keep operating. Thank you again for all that you do!

     

    Sincerely,

     

    Andy

     

    Page URL:
    http://andrewjbennett.x10host.com/page57/MusicLessonSignup.html

    Submissions ssl submissions my account My Forms JotForm jsform
  • Profile Image
    JotForm Support

    Answered by jonathan on June 26, 2014 at 02:32 AM

    Hi Andy,

    The only way for SSL submission count to accumulate is when form is submitted using the form's secure URL. Please make sure that you are not using secure URL for any of your form either by embed or using its URL link.

    Your FREE account had already exceeded the 10 SSL submission limit and had gone to Overlimit status. But for this time only, I have notched down the count to zero(0) again to be able to reactivate your account. You may now continue using the forms.

    Please inform us if further assistance is needed.

    Thanks.