What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not sending now

    Asked by TallEnglish on June 26, 2014 at 05:12 PM


    i set up a small form with an autoresponder this morning.

    i tested it a couple times and everything seemed to work beautifully.

    when i told my client it was ready to use, it stopped working beautifully.


    please help. i can't figure out why it's now not sending the autoresponder.

    everything looks right.

    it's integrated with our mailchimp - and the data is definitely getting to mailchimp.

    but i'm using the jotform autoresponder function, and that has magically stopped working - OR maybe it's blocked somewhere now??

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    JotForm Support

    Answered by Mike_T on June 26, 2014 at 05:24 PM

    Thank you for contacting us.

    There is a 'Clone of Avalanche Email Download' form embedded on the web page, but you do not have the Autoresponder on that form.

    Are you referring to the 'Avalanche Email Download' form? If yes, we can try to test the Autoresponder on it.