What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form still not saving changes?

    Asked by 2livesin1 on June 26, 2014 at 07:43 PM

    I have tried everything I know!

     

    - cleared all cashes

    - tried cloning 

    - tried a new form

    What else?

    I anticipate within 6 months I'll be able to go paid 

    Page URL:
    http://www.jotform.com//?formID=41758988303164

    not saving changes new form all
  • Profile Image
    JotForm Support

    Answered by ashwin_d on June 27, 2014 at 12:05 AM

    Hello 2livesin1,

    I'm sorry for the trouble caused to you.

    I did check your account and it is in good shape. You should not have any trouble in saving your form changes. The most likely cause of this issue is related to your browser cache.

    Lets try the following steps and see if that solves your problem:

    1. Close the windows/tabs where you have logged in to your JotForm account.

    2. Clear your browser cache. The following guide should help you:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    3. Restart your internet router.

    Try to sign in to your JotForm account and see if you are able to save the form changes. I have also cleared your form caches from here.

    Do get back to us if the issue persists.

    Thank you!