What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I need help please!! Company are not receiving emails anymore from the form submitted!

    Asked by InspiredDesign on June 27, 2014 at 08:09 AM

    They had been receiving these emails previously through the form and now in the last two weeks, they have not being receiving them...please help!

    Page URL:

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    JotForm Support

    Answered by jonathan on June 27, 2014 at 09:41 AM


    I checked the email log of the form in your website http://www.luhangroup.com.au/employees-timesheet/ and found issue on the email setting that prevents the email from arriving in your inbox

    /var/log/jotform/smtpEMAIL.log:[27/Jun/2014:09:30:31 -0400] NoUserName SendMail to info@luhangroup.com.au from info@luhangroup.com.au Last-Form-ID :  IP : Form-ID: 41773246822356


    Please correct the ff: in your form Notification email

    1. Set the Sender Email to "noreply@jotform.com" instead.

    2. The value of Reply-To-Email should be an email address or just live it blank


    Please try the suggested changes. Inform us if issue persist even after doing this already.



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    Answered by InspiredDesign on June 27, 2014 at 09:46 AM

    Thank you , i got it sorted! :)

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    JotForm Support

    Answered by jonathan on June 27, 2014 at 09:50 AM


    Thank you for the confirmation.

    Contact us again anytime should you need our assistance.


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    Answered by Paul  on January 26, 2015 at 12:46 PM

    hi, what can i do to fix my email, means

    i can`t receive any more email, and i dont know what to do, thanx


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    Answered by Sean on January 26, 2015 at 02:18 PM

    Hi Paul,

    I moved your inquiry to another thread were it will be addressed (http://www.jotform.com/answers/503678). We rather keep all threads separated so we can track an issue appropriately. We will attend to your inquiry shortly.