I need help please!! Company are not receiving emails anymore from the form submitted!

  • InspiredDesign
    Asked on June 27, 2014 at 8:09 AM

    They had been receiving these emails previously through the form and now in the last two weeks, they have not being receiving them...please help!

    Page URL: http://www.luhangroup.com.au/employees-timesheet/
  • jonathan
    Replied on June 27, 2014 at 9:41 AM

    Hi,

    I checked the email log of the form in your website http://www.luhangroup.com.au/employees-timesheet/ and found issue on the email setting that prevents the email from arriving in your inbox

    /var/log/jotform/smtpEMAIL.log:[27/Jun/2014:09:30:31 -0400] NoUserName SendMail to info@luhangroup.com.au from info@luhangroup.com.au Last-Form-ID :  IP : 195.7.62.49 Form-ID: 41773246822356

     

    Please correct the ff: in your form Notification email

    1. Set the Sender Email to "noreply@jotform.com" instead.

    2. The value of Reply-To-Email should be an email address or just live it blank

    I need help please!! Company are not receiving emails anymore from the form submitted! Image 1 Screenshot 20

     

    Please try the suggested changes. Inform us if issue persist even after doing this already.

    Thanks.

     

  • InspiredDesign
    Replied on June 27, 2014 at 9:46 AM

    Thank you , i got it sorted! :)

  • jonathan
    Replied on June 27, 2014 at 9:50 AM

    Hi,

    Thank you for the confirmation.

    Contact us again anytime should you need our assistance.

    Cheers!

  • Paul
    Replied on January 26, 2015 at 12:46 PM

    hi, what can i do to fix my email, means

    i can`t receive any more email, and i dont know what to do, thanx

     

  • Sean
    Replied on January 26, 2015 at 2:18 PM

    Hi Paul,

    I moved your inquiry to another thread were it will be addressed (http://www.jotform.com/answers/503678). We rather keep all threads separated so we can track an issue appropriately. We will attend to your inquiry shortly.



    Cheers!
    Sean