- TerryMarshAsked on June 28, 2014 at 05:11 PM
My name is Terry Marsh and I am trying to cancel my subscription and can't seem to find a way to do that on your website.
- JotForm SupportWelvinAnswered on June 28, 2014 at 11:30 PM
Since the subscription was paid using Paypal Direct, you can cancel the subscription right into your Paypal Account Dashboard. Please follow the steps below:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number (S-1KM942156B3321141)
4. Click on "Cancel Subscription" button.
We need to confirm if you successfully cancelled the subscription so please get back to us. Otherwise, we would need to request the cancellation to our billing department who handles payment from Paypal.