What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to cancel my subscription?

    Asked by TerryMarsh on June 28, 2014 at 05:11 PM

    Hello,

     

    My name is Terry Marsh and I am trying to cancel my subscription and can't seem to find a way to do that on your website. 

     

    Please advise.

    Terry

    cancel subscription
  • Profile Image
    JotForm Support

    Answered by Welvin on June 28, 2014 at 11:30 PM

    Hi Terry,

    Since the subscription was paid using Paypal Direct, you can cancel the subscription right into your Paypal Account Dashboard. Please follow the steps below:

    1. Log into your PayPal account

    2. Find the latest payment you made to us

    3. Click on your subscription number (S-1KM942156B3321141)

    4. Click on "Cancel Subscription" button.

     

    We need to confirm if you successfully cancelled the subscription so please get back to us. Otherwise, we would need to request the cancellation to our billing department who handles payment from Paypal.

    Thanks