- rvaughnAsked on June 30, 2014 at 09:31 AM
I have been told my account has been disabled and need to upgrade! We upgraded a couple of weeks ago. Please let me know the status of this.
- JotForm Supportashwin_dAnswered on June 30, 2014 at 09:41 AM
I'm sorry for the trouble caused to you.
I was able to trace your payment details for order #INT140620-6131-37395. It seems you have not mentioned your account username while making the subscription payment and that is the reason why your account was not upgraded automatically.
I have taken care of your account issues and upgraded your account to premium yearly subscription. Please try to sign in to your account and get back to us if you have any trouble.