What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I've just now upgrade jotform on a monthly basis, using a credit card, but we only want to use it for 6 months, so how can we cancel it?

    Asked by megasis on July 03, 2014 at 11:44 AM
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    JotForm Support

    Answered by david on July 03, 2014 at 12:34 PM


    When you are ready to cancel your account, simply downgrade it to a free account.  Here is how to do so:

    1. Click on the icon found on the upper right part of the screen if logged in on your JotForm account.

    2. Click Account

    3. Select Billing

    4. Click Switch Plan under Starter Kit

    That will downgrade your account back to a "Free" account and cancel your subscription.  You will still retain your account benefits until the end of your paid period.  Please let us know if there is anything else we can assist you with and we will be happy to help.

    Thank you for your subscription and thank you for using Jotform!