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    Trouble with using the upload function for photos...

    Asked by RockyMountainAnimalRescue on July 06, 2014 at 05:12 PM

    I received this message from my boss:

    "The pics people are uploading are coming in very, very large. So large, in fact, that I can't view them"

    Is there something we can do to ensure people can upload? Maybe automatically have it resize the image to a standard, 600x800 max size?

    Currently, my max size is set at 1000.

    Otherwise, she's going to want me to drop the form entirely and go back to having people email the photos directly, which...gahhh.


    Thank you!



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    JotForm Support

    Answered by pvvskk on July 06, 2014 at 06:25 PM

    Hello RockyMountainAnimalRescue,

    The image resize seems to be unavailable with the forms. The max size set 1000 by you is nearly 1MB. We cannot say the average file size of an image since it depends on the producer and the image dpi. To best resolve this issue, you may try further reducing the max size to 100 or 150 depending on your requirement. You may use Google image search to judge yourself on the image size on the resolution you are looking for.

    Further, you also need to add a note to the user that the maximum size allowed for the image being uploaded in the form.

    Please let me know if you need further assistance. I'll be happy to assist you.


    Kiran Kumar Polavarapu

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    Answered by RockyMountainAnimalRescue on July 06, 2014 at 06:28 PM

    Thanks for the feedback - I'll do that. I appreciate your help!

    Another question, if that's okay;

    When I view submissions in my own email client (Thunderbird) - I can hit reply and it automatically selects the reply-to address, being the submission email. But in gmail, hitting reply means getting our own sender email.

    Is there a workaround?

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    JotForm Support

    Answered by pvvskk on July 06, 2014 at 07:03 PM

    Hello RockyMountainAnimalRescue,

    It is by its behaviour and ignoring reply-to header. I see there was some discussion going through among google forums on this 'reply-to'. There are some workarounds where some users claim that worked for them. You can find some interesting things here.

    Google Support


    Kiran Kumar Polavarapu