My form is not submitting to the email address on jotforms

  • wildfireinteriors
    Asked on July 9, 2014 at 8:23 AM

    Hi there,

    I have submitted 2 forms and these are showing on the jotform site but not being emailed to my clients address.I have checked the site to see that the email is enabled and the address but still not working.

    the form should have been sent to wildfireinteriors@live.co.uk

    please can you check

    thanks

    Russ

    Page URL: http://www.wildfireplastering.co.uk/online-quote.html
  • Welvin Support Team Lead
    Replied on July 9, 2014 at 11:08 AM

    Hi Russ,

    Did you check your spam folder for the emails? The emails may have been received as spam. Check it by logging into the MS Outlook website: https://login.live.com/

    Furthermore, add noreply@jotform.com and noreply@formresponse.com to your Safe Sender or Safe Recipient List. Guide here: http://windows.microsoft.com/en-us/outlook/not-receiving-email.

    Thanks