What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not submitting to the email address on jotforms

    Asked by wildfireinteriors on July 09, 2014 at 08:23 AM

    Hi there,

    I have submitted 2 forms and these are showing on the jotform site but not being emailed to my clients address.I have checked the site to see that the email is enabled and the address but still not working.

    the form should have been sent to wildfireinteriors@live.co.uk

    please can you check



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    JotForm Support

    Answered by Welvin on July 09, 2014 at 11:08 AM

    Hi Russ,

    Did you check your spam folder for the emails? The emails may have been received as spam. Check it by logging into the MS Outlook website: https://login.live.com/

    Furthermore, add noreply@jotform.com and noreply@formresponse.com to your Safe Sender or Safe Recipient List. Guide here: http://windows.microsoft.com/en-us/outlook/not-receiving-email.