What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form notification issue

    Asked by Saltmarsh on July 09, 2014 at 10:39 AM
    I see that someone was running tests yesterday on one of our forms. That
    form has been working correctly, and we receive the notification emails.
    The form titled "Request A Quote" is the one with the problem.
    - Josh
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    JotForm Support

    Answered by ashwin_d on July 09, 2014 at 12:43 PM

    Hello Josh,

    I'm sorry for the trouble caused to you.

    I did check your form's notification email alert but did not find any issue with that. You should be receiving the submission emails normally.

    Have you checked your spam folder already? Our email server log confirms that the notification emails are being sent to your email inbox. Please see the log here:

    /var/log/jotform/email.workers.log:[09/Jul/2014:12:35:25 -0400] Mandrill :: Sent email to contact@thewoodmillofmaine.com -  MessageID: d31ee9ac3baf4124bfae14a743012162 

    /var/log/jotform/email.workers.log:[09/Jul/2014:12:36:09 -0400] Mandrill :: Sent email to contact@thewoodmillofmaine.com -  MessageID: 4b9b59c070cb4c459a39b29688fd76e2 

    I have cleared your form cache and sent you a test submission. Could you please let us know if your received the email notification or not?

    You may also like to sign in to your web mail account and see if the emails are there in any folders.

    We will wait for your response.

    Thank you!