Account Suspended - Not Sure Why

  • Profile Image
    PTA 
    Asked on May 20, 2022 at 01:27 AM

    Hello,

    When I try to log in I get a message that the account is suspended. Not sure why and can't find an email notification about it. Can you please provide some details?

    Thanks for your help.

    PS: I can't make this ticket private because I can't log in to our account.

  • Profile Image
    Myla
    Answered on May 20, 2022 at 02:12 AM

    Hello PTA,

    Thank you for reaching out to Jotform Support. I will be checking with our Review Team as to why this is suspended and let me get back to your shortly.

     Thank you for your patience and understanding as we look into this further.

  • Profile Image
    Myla
    Answered on May 20, 2022 at 04:02 AM

    Hello PTA,

    We appreciate your patience. The account has been reinstated, please kindly check and log back in.

    If you have any further questions, please let us know.