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  • Profile Image

    No E-Mail Notifcations

    Asked by radiorottu on July 15, 2014 at 05:16 AM

    Hi,

    I couldnt receive e-mail notifactions anymore...

    I tested it with the form "Sitzungprotokoll Programm" with 3 different addresses. No success, no error.

    Do you have a solution?

     

    Thank you

     

  • Profile Image
    JotForm Support

    Answered by Welvin on July 15, 2014 at 06:55 AM

    Hi,

    The mentioned form has two notification emails. The first one has NO sender email, and this is required. You can choose the default noreply@jotform.com or noreply@formresponse.com.

     

    The second email setting is using a custom email address as the sender email. This should suppose to work. If you don't receive the form emails to your Gmail Address which is the current recipient, then there must be something wrong with the settings. I believe you're adding the custom sender through verification method, please try using Mandrill's SMTP instead: https://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address.

    Hope this helps!

    Thanks