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lifesolutionsAsked on July 15, 2014 at 9:55 AM
I have a signature widget on one of our forms because it is vital that we have the person's signature, however when a form is submitted, it does not show the signature at all. Help! What do I do? Is this a common problem?
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David JotForm SupportReplied on July 15, 2014 at 11:55 AM
Hi,
I cloned your form to test it and I was able to replicate your issue:
However when I download a PDF of the submission I am able to see the outline of the singiture:
The signature appears in the same color as the text of your form and display it on a white background. The almost white text of your form causes it to appear not to show up. When I change the text color to red for instance, this is how it shows up:
If at all possible, the easiest solution would be to darken your text a bit and the signature should show up fine.
Please let us know if you have any other questions and we will be happy to help.
Thank you for using Jotform!
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lifesolutionsReplied on July 16, 2014 at 11:19 AM
Thanks for the help.....I'll try this out and see if it fixes the issue. Thanks again!!
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David JotForm SupportReplied on July 16, 2014 at 11:42 AM
No worries, let us know if this doesn't help and we will be happy to look into it further.
Thank you for using Jotform!