What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Problems showing/seeing signature on submission?

    Asked by lifesolutions on July 15, 2014 at 09:55 AM

    I have a signature widget on one of our forms because it is vital that we have the person's signature, however when a form is submitted, it does not show the signature at all. Help! What do I do? Is this a common problem?

    Page URL:
    http://www.onaceu-nu-chi.com/Member-Form.html

    problem all
  • Profile Image
    JotForm Support

    Answered by david on July 15, 2014 at 11:55 AM

    Hi,

    I cloned your form to test it and I was able to replicate your issue:

    However when I download a PDF of the submission I am able to see the outline of the singiture:

    The signature appears in the same color as the text of your form and display it on a white background.  The almost white text of your form causes it to appear not to show up.  When I change the text color to red for instance, this is how it shows up:

    If at all possible, the easiest solution would be to darken your text a bit and the signature should show up fine.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

  • Profile Image

    Answered by lifesolutions on July 16, 2014 at 11:19 AM

    Thanks for the help.....I'll try this out and see if it fixes the issue. Thanks again!!

  • Profile Image
    JotForm Support

    Answered by david on July 16, 2014 at 11:42 AM

    No worries, let us know if this doesn't help and we will be happy to look into it further.

    Thank you for using Jotform!