Problems showing/seeing signature on submission?

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    lifesolutions
    Asked on July 15, 2014 at 09:55 AM

    I have a signature widget on one of our forms because it is vital that we have the person's signature, however when a form is submitted, it does not show the signature at all. Help! What do I do? Is this a common problem?

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    david
    Answered on July 15, 2014 at 11:55 AM

    Hi,

    I cloned your form to test it and I was able to replicate your issue:

    However when I download a PDF of the submission I am able to see the outline of the singiture:

    The signature appears in the same color as the text of your form and display it on a white background.  The almost white text of your form causes it to appear not to show up.  When I change the text color to red for instance, this is how it shows up:

    If at all possible, the easiest solution would be to darken your text a bit and the signature should show up fine.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!

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    lifesolutions
    Answered on July 16, 2014 at 11:19 AM

    Thanks for the help.....I'll try this out and see if it fixes the issue. Thanks again!!

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    david
    Answered on July 16, 2014 at 11:42 AM

    No worries, let us know if this doesn't help and we will be happy to look into it further.

    Thank you for using Jotform!