Form respondent's email not being put into the reply-to field.

  • Profile Image
    ElevateTheArts
    Asked on July 16, 2014 at 04:38 PM

    this isn't working... 

     

    i have tried every combination on the form i'm building and it does NOT put the actual form respondent's email into the reply-to - it simply aliases MY email address... i've tried with noreply, and multiple other addresses that i've verified, and still the reply-to is WRONG... 

    which makes it very cumbersome for replying to form respondents by email when their notification arrives.

     

    please help

    the form in question is http://form.jotformpro.com/form/41875431582964

  • Profile Image
    BDAVID
    Answered on July 16, 2014 at 05:01 PM

    When you assign a field to the "Reply-to Email" field, it is the one where a submitter puts his email address, that field is usually labeled as "E-mail":

    So, when you receive your email notification, you will see the email address of the respondent:

    So, upon checking your form, I see the email notification is properly set up, could you send us a screenshot of the problem you are seeing?