What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my reports are blocked?

    Asked by Brazilodge_hostel on July 17, 2014 at 02:39 PM

    I bought the Premium plan for brazilodge.hostel account @ gmail.com, not hit on nehum month 1000 reports and my reports are blocked

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    JotForm Support

    Answered by david on July 17, 2014 at 04:02 PM


    I show you have indeed purchased a year subscription quite some time ago.  I checked your account and it appears the upgrade did not properly take hold.  I went ahead and reset your form limits and your account should now be good to go with the regular 1000 SSL submissions for your premium account.  We are truly sorry for this inconvenience and you should not experience this again.

    Please let us know if you have any other questions and we will be happy to help.

    Thank you for using Jotform!