What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal Pro Difficulty

    Asked by ffsm on July 19, 2014 at 11:58 PM

    Hello, Ive been having a problem ordering using the paypal pro for my forms.  After pressing the submit key, the site then shows a Invalid Configuration Screen. I have checked with paypal and made sure all my information was up to date and I hope that you might help my issue to be resolved. I've attached a screen shot showing the error message that I'm getting. Thanks for your help! I use your product often and havent experienced this problem before. Thanks! -Joy

    Page URL:
    http://foodforthesoulministries.info/death-do-us-part-payment

    Screenshot
    paypal paypal pro
  • Profile Image
    JotForm Support

    Answered by jonathan on July 20, 2014 at 01:17 AM

    Hi Joy,

    Are you still having this issue at this time?

    When I test submitted the form in your website, I was able to reach the Paypal screen without problem.

    I just did not proceed with the actual payment anymore -- but the payment form http://www.jotform.com/41788365267165 is definitely working. 

    Can you please try testing again on your end using the direct URL of the form -- this one http://www.jotform.com/41788365267165

    We will wait for your updated response.

    Thanks!