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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How do I un-secure a form?

    Asked by tshaver on July 21, 2014 at 10:05 AM

    Good day,

    I just received this message however none of my forms are secured so I am confused.  

    Can you be more specific?  Which form is secured?  I would like to change it.

    Thank you.

    Dear tshaver, 

    We would like to inform you that your JotForm account has almost reached 10 SSL submissions per month this month. Free accounts are limited to 10 SSL submissions per month. Your forms will be automatically disabled once you reach your allocated quota. 

    secure a form
  • Profile Image
    JotForm Support

    Answered by Welvin on July 21, 2014 at 11:14 AM

    Hi,

    The following forms from your account has a few number of submissions:

    http://www.jotform.ca/form/41895029072256 (Starter Company Participant Activity Log )

    http://www.jotform.ca/form/41043632811242 (Starter Company Application 1 )

    http://www.jotform.ca/form/40317890558259 (BACD Client Introduction Form )

    We can't determine which form is using the Secure URL so we'd appreciate if you can give us the webpages where these forms are embedded so we can check.

     

    To use the non-secure form URL, we advise to re-embed your form without checking the "Secure Form" box from the form embed wizard:

    Thanks

  • Profile Image

    Answered by tshaver on July 21, 2014 at 01:45 PM

    Hi the forms are at these URL's 

     

    http://www.bacd.ca/starter-company-application/

     

    http://www.bacd.ca/bacd-client-form/?preview=true&preview_id=3926&preview_nonce=5f176aabfc

     

    and the link to this form that we send to our clients

    http://form.jotform.ca/form/41895029072256

  • Profile Image
    JotForm Support

    Answered by Welvin on July 21, 2014 at 01:54 PM

    The second link is a draft page and I can't view it. Anyway, the form is not using the secure link. I would suggest to just re-embed the form and make sure to do not check the Secure Box as previously advised. I reduced your SSL limit to 5. If the issue persists, please let us know here so we can further check and let our developers know about it if needed. I think our developers should be able to track this.

    Thanks

  • Profile Image

    Answered by hsigrist on August 17, 2014 at 09:05 PM

    Hi, 

    I', experience the same I'm sure that my form are not using the secure link and I'm check the "Secure Form" box from the form embed wizard now, I used... but not anymore. However I recibe an email that confirm that "My form will be automatically disabled once I reach my allocated quota".

    I can't upgrade (but if I could I would). Please help me... Im a Mathematics teacher in Chile and recibe files from my students from my University.

    Namaste.