What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trouble Upgrading

    Asked by Shamele55 on July 21, 2014 at 05:16 PM

    I'd like to upgrade my account to the $19.95/month plan. When I try upgrading my plan the "Switching Plans in Process" window gets stuck and doesn't go away. 

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    JotForm Support Manager

    Answered by Jeanette on July 21, 2014 at 05:26 PM


    I've upgraded your account from Premium, your account is now on Economy status.

    Kind regards