- JotForm Support ManagerJeanetteAnswered on July 23, 2014 at 09:29 PM
Here is what I responded to you on this thread
We had some gltiches like a week ago, but this is now fixed.
Upon checking our mail logs, I see our servers are sending the emails to the @basecamp.com email address.
At any rate, I've checked the email settings for form Compatible with LabVIEW Application and I noticed that it was lacking of a sender email address at both notifiers. I have changed it to email@example.com
If the problem persist, your IT people must take care of Whitelist JotForm IP/DOMAINS
Seeing the problem from another angle, you are not able to get emails on
Or is it just happening to the group email @basecamp.com?
if that is the case, we should investigate deeper, please confirm this to me and I'll forward this case to our devs.