My form has accidentally dissapeared, how to have it back where it was?

  • Profile Image
    kikirikey
    Asked on July 24, 2014 at 08:03 PM

    Hi,

     

    I was managing my forms and once i have it selected i used the top menu , open a menu named -more- and selected the option that in spanish is named 'forma de archivo'

    I clicked and suddenly my form was deleted , it appeared a cloud and no more form. 

    Is there a way to find where the form is gone or to have it back again?

    I also lost a submission that was important. 

     

    The form is still in my website but don0t know where the submissions would appear in jotform inbox if the form is not under My forms anymore. 

     

    best

    av

  • Profile Image
    Kiran
    Answered on July 24, 2014 at 08:46 PM

    I see that there is a Spanish titled form in Archive and one form in Trash. The form that is displayed on the website is titled "kikirikey Booking Form". 

    If you want to restore the form from Archive, you can go to that folder, select the form and click on Unarchive button to move it to My Forms.

    If you want to restore the form form Trash, you can go to Trash folder, select the form and click on Restore button.

    If the form you are looking for is not available in Archive and Trash, you might have deleted it permanently and cannot be retrieved. You could check your account history for your confirmation.

    Please get back to us if you need further assistance. We are happy to assist you.