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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My default email address does not work?

    Asked by Prideonetravel on July 25, 2014 at 01:05 PM

    My default email address is not working on any of my forms, but if I use another one of my sub emails, I will get my notifications.

    does not work email Emails My Forms
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    JotForm Support Manager

    Answered by Jeanette on July 25, 2014 at 03:16 PM

    Your default email address is  s**tt@pr******avel.com, the address is not in our bounce list.

    Does that mean that you are getting the messages at g***s@pr******avel.com with no problem?

    Have you checked the spam folder for the other email address?  If that is the case, then there might be a problem with that particular recipient, probably a revision of the settings or the quota allocated for it, can be a good option.

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    Answered by Prideonetravel on July 25, 2014 at 03:55 PM

    yes, that is correct, the second one you mentioned is working but not the first and yes, I have checked my spam folder. I use Google Apps, so space is not an issue.

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    JotForm Support Manager

    Answered by Jeanette on July 25, 2014 at 05:34 PM

    In that case, you must revise the settings on that particular recipient. Probably deleting and redoing the email account might help.

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    Answered by Prideonetravel on July 25, 2014 at 05:45 PM

    I just changed my default email to m********g@ and it is working.

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    JotForm Support

    Answered by steve on July 25, 2014 at 08:04 PM

    OK, great! Please let us know if you have further questions.

    Kind Regards