What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not submitting

    Asked by adventurousinc on July 25, 2014 at 07:02 PM

    This form is submitting well in general but we have had a few issues of nothing happening when users press submit.

    We haven't been able to establish a trend in the submit issues.

    Page URL:
    https://extraordinary.is/welcome/start/

    form not submitting
  • Profile Image
    JotForm Support

    Answered by Kiran on July 25, 2014 at 08:45 PM

    I'm unable to reproduce this issue while working directly on the form. Since the payment is involved, it showed me an error that the card was declined. I have cleared the form caches that should help you in resolving the issue. This could also be an issue with browser cache at user's end. You may request the user to clear the cache http://www.wikihow.com/Clear-Your-Browser's-Cache

    Please get back to us if there is any specific error message displayed while submitting the form or happening with all users. We are happy to assist you in this regard.