What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Account upgrade

    Asked by glasgowsport on July 28, 2014 at 06:14 AM


    I just upgraded to a premium account expecting a higher level of traffic over the next few days. If I process the downgrade again now (because I'm not expecting to need a higher level of service again until the fall, do the submissions and space added to my account remain in place for the rest of the monthly billing period?



  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 28, 2014 at 07:40 AM

    Hello glasgowsport,

    Yes if you cancel your subscription now, your account will stay economy for the time you have already paid. Your account will only downgrade on August 28, 2014.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!