What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Account Upgrade

    Asked by KarinPark on July 28, 2014 at 11:10 AM

    Our agency's account is currently still listed as a free account and was upgraded as of Friday, 7/25.  Please advise at your earliest possible convenience. We do not wish our forms to be disabled today.

     

    Thank you.

    account upgrade upgraded and
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    JotForm Support

    Answered by david on July 28, 2014 at 11:37 AM

    Hi,

    I checked our records and I am having trouble finding any recent subscription information associated with your account or the email address associated with it.  If you could please let us know your order confirmation number we will be happy to look into this further.  In the mean time, I went ahead and reset your SSL submission limits and removed the pending downgrade while we get this resolved.  

    Thank you for using Jotform!

  • Profile Image

    Answered by KarinPark on July 28, 2014 at 11:51 AM
    Thank you for your help.
    Please see the attached receipt from our subscription upgrade on 7/25. Please let us know if additional information is needed to keep our forms from being disabled.
    Karin Ingram Park, J.D. D 205-313-7186
    Database Manager O 205-510-2600
    [Gateway_Logo - New_CMYK]
    We are dedicated to transforming the lives of
    families in crisis and delivering hope to the hurting.
    [TwitterIcon] [Linked In.jpg] [FacebookIcon]
    This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable Federal law. If the reader of this message is not the intended recipient, or the employer or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone and delete the material from your computer. Thank you for your cooperation.
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 28, 2014 at 12:33 PM

    Hi,

    I could not see any attached receipt unfortunately.  I also checked our support email inbox to see if you had sent the attachment via that method and also could not find anything.  All we need is your order confirmation number and we  should be able to find out what happened.  Please let us know and we will be happy to look into this.

    Thank you for using Jotform!

  • Profile Image

    Answered by KarinPark on July 28, 2014 at 12:41 PM
    I’ll try the attachment one more time. It’s a PDF file I’ve named “Jotform Receipt” and should now be attached hereto.
    The confirmation/subscription # listed on the receipt is as follows: S-0KP20498E7425547
    Karin Ingram Park, J.D. D 205-313-7186
    Database Manager O 205-510-2600
    [Gateway_Logo - New_CMYK]
    We are dedicated to transforming the lives of
    families in crisis and delivering hope to the hurting.
    [TwitterIcon] [Linked In.jpg] [FacebookIcon]
    This message is intended only for the use of the individual or entity to which it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable Federal law. If the reader of this message is not the intended recipient, or the employer or agent responsible for delivering the message to the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify the sender immediately by telephone and delete the material from your computer. Thank you for your cooperation.
    ...
  • Profile Image
    JotForm Support

    Answered by david on July 28, 2014 at 12:52 PM

    Unfortunately you cannot attach a PDF to our forum threads.  If you would like you can email it to us at support@jotform.com. It appears you have a Paypal based subscription, did you by chance use a different email address when signing up?  If so, please let us know that also so we can see if the subscription may have been improperly applied.