What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Free account submission ssl limit

    Asked by THackett on July 28, 2014 at 08:12 PM

    Hi there.  We created a free account for a new non-profit organisation and did not realise there is a 10 SSL limit per month.  For the first time, we have reached our limit of 10.  What happens if someone attempts to complete our form?  Is the information saved within our account or does the form simply not work?

    Is there another option for us?  Our organisation is getting busier and we are unsure how many submissions we will average per month.  As a non-profit organisation we cannot afford a monthly account.

    Your help would be very much appreciated.


    Tania Hackett


    Page URL:

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on July 28, 2014 at 09:11 PM

    When an account reaches its limit, the account along with its forms are disabled, until the first day of the next month, when the counters get reset.

    Our prices are lower enough than any non profit org.is able to afford it, the most convenient one for you is to buy the yearly($90) or biyearly plan ($139)

    Let me know if I can be of further assistance.

  • Profile Image

    Answered by THackett on July 29, 2014 at 12:18 AM

    Thanks Jeanette.  I have changed the form to unsecured and embedded it back into our website. It now shows as http://form.jotform.co/form/32801953152854 which seems to indicate that it is no longer SSL.

    We have run a test message and then received notification that we are over our 10 SSL limit?  

    Our account shows that we have exceeded our 10 SSL but show a total of 11/100 submissions.

    I am a little confused.  Could you clarify that the form is now unsecured and that our account is still active?

    Thank you again.




  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 29, 2014 at 01:30 AM

    Hello Tania,

    I did check your web page and found that you are now using your form's non secure URL.

    As you have already received 10 SSL submissions, your account is scheduled to be downgraded on July 29, 2014. I have taken care of this issue and manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account.

    Your account is now in good shape.

    Thank you!

  • Profile Image

    Answered by THackett on July 29, 2014 at 01:32 AM

    Thank you so much :)