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    Can't edit, my form

    Asked by service@21vek.by on July 30, 2014 at 02:47 AM

     

    Page URL:
    http://www.jotform.com/submissions/31571722262348

    uploads png
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    JotForm Support

    Answered by ashwin_d on July 30, 2014 at 04:43 AM

    Hello,

    I'm sorry for the trouble caused to you.

    You want to edit your submission records. Is that correct. I did check your form's submission page and I am unable to replicate the issue you are having. The edit and delete button seems to be displayed correctly. Please check the screenshot below:

    I would suggest you to clear your browser cache and see if that solves your problem. The following guide should help you in clearing browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!

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    Answered by service@21vek.by on July 30, 2014 at 05:00 AM

    We clear the cache, but botton does not appear. 

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    Answered by service@21vek.by on July 30, 2014 at 05:04 AM

    Incognito also is not shown  

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    Answered by jedcadorna on July 30, 2014 at 06:14 AM

    You are currently accessing the form in service@21vek.by account right? The form you are trying to access is from yulina account and that doesn't allow you since you only have a view permission.

    In order to edit a submission from service@21vek.by account you need an edit permission from yulina account.

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    Answered by service@21vek.by on July 30, 2014 at 06:34 AM

    Oh... yes! thanks!!!