Feedback Plugin: form not loading after clicking the floating button

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    accounts@aresolution.com.au
    Asked on August 04, 2014 at 03:50 AM

    Hi, 

     

    I installed the jotform feedback button and it will not link to the form on the site. 

     

    I can see the button, but no form pops up - the wesbite is aresolution.com.au

     

    Thanks, 

     

    Heidi

     

     

    Page URL:
    aresolution.com.au

  • Profile Image
    ashwin_d
    Answered on August 04, 2014 at 06:34 AM

    Hello Heidi,

    I did check your website but I am unable to find any feedback button. I also checked the source code of your landing page but did not find any JotForm code there.

    Can you please let us know on which button or web page you have added the Feedback form code and we will take a look?

    We will wait for your response.

    Thank you!

  • Profile Image
    accounts@aresolution.com.au
    Answered on August 07, 2014 at 06:14 AM
    Hi, 
     
    I just reactivated the plugin, it is the contact us button on the side. 
     
    it links to the 'Request more information' form but does display in the pop up window when the contact us button is selected. 
     
    Heidi
  • Profile Image
    Welvin
    Answered on August 07, 2014 at 09:49 AM

    Hi Heidi,

    Please try to re-install the plugin and make sure to select the correct Form. I checked your website source and notice that the form ID is incorrect, you have the form name instead of the actual form ID which is: 42071528110846

     

    The correct settings in the WP Backend should be like this:

    In the source codes, you should see it like this:

    Hope that helps. Please update this thread if you require any further assistance.

    Thank you!