Unable to Access All Forms!

  • Profile Image
    antoniooi
    Asked on August 06, 2014 at 02:57 AM

    Recently, I noticed that after logging in, my JotForm control panel unable to render on both the latest version of Chrome, IE and Firefox (see attached screenshot). No matter how many times I hit refresh, including clearing the cookies and cache data, still not solving the problem.

    Any solution would be appreciated. This is urgent as I no longer be able to access all my forms for modification and update. Thank you.

  • Profile Image
    ahmety
    Answered on August 06, 2014 at 08:32 AM

    Hi,

    Sorry for the late response, I tested your account and could successfully render your my forms page in Chrome, IE11, Firefox and Safari. 

    Does the problem still continue? If it is i may need more details.

     

    Thanks.

  • Profile Image
    antoniooi
    Answered on August 06, 2014 at 08:43 AM

    Now all forms can be accessed, but new problem arises: Wrong Unread Count, including those form submissions with manual marked as read and unread.

    Please check. Thanks.

  • Profile Image
    ashwin_d
    Answered on August 06, 2014 at 10:05 AM

    Hello antoniooi,

    I am glad to know that your issue is resolved.

    I have moved your question related to wrong unread count to a new thread and you will be answered here:  http://www.jotform.com/answers/412650 

    Thank you!

  • Profile Image
    antoniooi
    Answered on August 06, 2014 at 10:08 AM

    Thanks, please investigate.