What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to Access All Forms!

    Asked by antoniooi on August 06, 2014 at 02:57 AM

    Recently, I noticed that after logging in, my JotForm control panel unable to render on both the latest version of Chrome, IE and Firefox (see attached screenshot). No matter how many times I hit refresh, including clearing the cookies and cache data, still not solving the problem.

    Any solution would be appreciated. This is urgent as I no longer be able to access all my forms for modification and update. Thank you.

    Screenshot
    JotForm problem cache refresh
  • Profile Image

    Answered by ahmety on August 06, 2014 at 08:32 AM

    Hi,

    Sorry for the late response, I tested your account and could successfully render your my forms page in Chrome, IE11, Firefox and Safari. 

    Does the problem still continue? If it is i may need more details.

     

    Thanks.

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    Answered by antoniooi on August 06, 2014 at 08:43 AM

    Now all forms can be accessed, but new problem arises: Wrong Unread Count, including those form submissions with manual marked as read and unread.

    Please check. Thanks.

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    JotForm Support

    Answered by ashwin_d on August 06, 2014 at 10:05 AM

    Hello antoniooi,

    I am glad to know that your issue is resolved.

    I have moved your question related to wrong unread count to a new thread and you will be answered here:  http://www.jotform.com/answers/412650 

    Thank you!

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    Answered by antoniooi on August 06, 2014 at 10:08 AM

    Thanks, please investigate.