I have received an email regarding my jotform subscription and am unsure whether it is spam

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    Asked on August 06, 2014 at 10:50 AM

    I received an email from do-not-reply@bluesnap.com saying my recurring jotform payment had failed and to go to this address to update my details: http://home.bluesnap.com/ecommerce/buyers/buyers-login

    I was unaware I needed to make a recurring payment and I am concerned this is spam.

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    Answered on August 06, 2014 at 11:44 AM


    Our records indicate that you currently have a "Premium" subscription.  Bluesnap is our old payment processing service and these emails are sent by them when a subscription payment cannot be processed.  If you no longer need your subscription, simply downgrade your account to a "Free" level account and you will no longer receive these emails.  If you do need the extra account limits our subscriptions provide, you will need to update your credit card information.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!