What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where do the submissions go if you hit your limits?

    Asked by nglCengage on August 06, 2014 at 04:12 PM

    Please let me know if you hit your monthly submissions, where do the overage submissions go? Are they stored and delivered to your account the following month when your account is active again? or does the user get an error message?

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    JotForm Support

    Answered by david on August 06, 2014 at 05:44 PM


    Unfortunately when you reach your form limits your account and forms are disabled.  They will not be able to accept submissions at all.  The user will get a "This form has been disabled" message.  You will receive emails letting you know when you are close to your account limits.  If you simply need more submissions you can always always do one of these:


    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!