What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form validation error

    Asked by thunderbolts on August 11, 2014 at 10:51 AM

    I am using a form at http://form.jotform.us/form/42096803200142

     

    When someone tries to submit it they get an error saying the email in invalid.

     

    The email is good but the form won't submit can you tell me how to correct this problem?

    Page URL:
    http://form.jotform.us/form/42096803200142

    Screenshot
    form submit JotForm problem form won't submit email
  • Profile Image
    JotForm Support

    Answered by david on August 11, 2014 at 12:02 PM

    Hi,

    I checked your form and the field that is in red in your screenshot, you have set to validate for an email address:

    Click on that field in the form builder and then click on the little gear to open up the options for that field.  Change the validation to "none" and the form should allow for any text to be entered in that field.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!