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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My forms stopped auto forwarding to my email.

    Asked by CromaticDejaVu on August 11, 2014 at 12:15 PM

    My forms stopped being sent to my email when they are submitted a few days ago. Is something wrong? I have not touched the settings in a long while... years maybe.

    Please help.

    Thanks,

    Lindsay

    Page URL:
    http://chromaticdejavu.tumblr.com/

    email settings thanks
  • Profile Image
    JotForm Support

    Answered by ashwin_d on August 11, 2014 at 01:20 PM

    Hello Lindsay,

    I did check your form's notification email alert and did not find any issue with that. I also checked our email logs and found that the emails are being sent. Please check the logs below: 

    [2014-08-11 12:13:09] SENT to chromatic.deja.vu@gmail.com from chromatic.deja.vu@gmail.com via SENDMAIL [2014-08-11 12:13:00] SENT to chromatic.deja.vu@gmail.com from chromatic.deja.vu@gmail.com via SENDMAIL

    Have you checked your spam folder already? I would suggest you to please check your spam folder and see if the emails are there.

    Do get back to us if the issue persists.

    Thank you!

  • Profile Image

    Answered by CromaticDejaVu on August 11, 2014 at 01:27 PM

    Thanks for checking, but I actually went in and manually sent those to my email. they are not being auto forwarded. if you can see, the 2 I forwarded myself today were actually submitted yesterday and should have been forwarded yesterday. I checked spam and they are not there.

    someone just sent a test form and it has not forwarded to my email.

    Please help

  • Profile Image
    JotForm Support

    Answered by david on August 11, 2014 at 02:07 PM

    Hi,

    I checked our mail log and it does indeed appear the emails are being sent:

    The one for your test submission today also appears to have gone through.  As my colleague stated, usually this occurs when your email provider is filtering email from "noreply@jotform.com".  I checked your notification and it does look as though it is set up properly.  Here is our guide on preventing emails from being filtered:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    You can also try changing your notification to come from the "noreply@formresponse.com" address and see if that fixes it:

    Though it does appear the emails are being sent from our end.

    Please let us know if you have any further questions and we will be happy to help.

    Thank you for using JotForm!

  • Profile Image

    Answered by CromaticDejaVu on August 11, 2014 at 02:45 PM

    changing the reply to email seems to have worked.

    thanks