What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
URGENT - We have a big problemAsked by prisembalagens on August 12, 2014 at 06:14 PM
We have a big problem with you.
We have signed 1000 forms per month, but is showing only 100 forms.
We did a 1 year subscription and is already PAID.
Previously we were paying via Pay Pal and we request to cancel the Pay Pal because we already pay one years.
You insist on charging me by Pay Pal and we already have one years paid and the form is not working.
URGENT NEED FOR A SOLUTION.
JotForm Support Manager
You are right, the problem your account must be on Premium status because you paid via FS bi-yearly subscription INT140529-5418-48858
Paypal subscription was canceled and the latest charges were refunded.