What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT - We have a big problem

    Asked by prisembalagens on August 12, 2014 at 06:14 PM

    We have a big problem with you. 


    We have signed 1000 forms per month, but is showing only 100 forms. 


    We did a 1 year subscription and is already PAID. 


    Previously we were paying via Pay Pal and we request to cancel the Pay Pal because we already pay one years. 


    You insist on charging me by Pay Pal and we already have one years paid and the form is not working. 



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on August 12, 2014 at 07:56 PM

    You are right, the problem your account must be on Premium status because you paid via FS bi-yearly subscription  INT140529-5418-48858

    Paypal subscription was canceled and the latest charges were refunded.

    Kind regards.