What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Message delivered?

    Asked by democlouds on August 20, 2014 at 07:33 AM

    Hello

    I have sent you a message 1 hour ago. I just want to verify that it was delivered.

    message hello
  • Profile Image

    Answered by gori-mathew on August 20, 2014 at 09:13 AM

    Hi,

    Thank you for contacting us.I would like to inform you that the message you say to have  sent unfortunately was not delivered us.

    Please if you don't mind you may resend the message so that  we may be able to assist you.

    Thank you


     

  • Profile Image

    Answered by democlouds on August 20, 2014 at 12:32 PM

    Hello gori-mathew

    I have sent my question 2 times but apparently it was not delivered.

    I will be glad if you help me fix the problem that I am facing.

    My problem is that the submission emails of my form are being sent to an email address different from the one I have included in the email alert settings.

    I want the submissions to be sent to academy@origami.com.lb but they are being sent to  democlouds@gmail.com 

    This is the link of my form: http://www.jotform.me//?formID=42301845110440

    Please help me fix this problem

    Thank you :)

     

  • Profile Image

    Answered by gori-mathew on August 20, 2014 at 01:51 PM

    Hi,

    I have checked our mail log and I can confirm that mails are being sent to the email address "academy@origami.com.lb" as shown in the screenshot below:

    I have also checked our bounce list and the email"academy@origami.com.lb" is not in our list.

    I suggest you follow the following link on how to prevent email bouncing related issues:

     

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    I hope this helps.

    Do get back to us if you need further assistance.

    Thank you