- democloudsAsked on August 20, 2014 at 07:33 AM
I have sent you a message 1 hour ago. I just want to verify that it was delivered.
- gori-mathewAnswered on August 20, 2014 at 09:13 AM
Thank you for contacting us.I would like to inform you that the message you say to have sent unfortunately was not delivered us.
Please if you don't mind you may resend the message so that we may be able to assist you.
- democloudsAnswered on August 20, 2014 at 12:32 PM
I have sent my question 2 times but apparently it was not delivered.
I will be glad if you help me fix the problem that I am facing.
My problem is that the submission emails of my form are being sent to an email address different from the one I have included in the email alert settings.
This is the link of my form: http://www.jotform.me//?formID=42301845110440
Please help me fix this problem
Thank you :)
- gori-mathewAnswered on August 20, 2014 at 01:51 PM
I have checked our mail log and I can confirm that mails are being sent to the email address "firstname.lastname@example.org" as shown in the screenshot below:
I have also checked our bounce list and the email"email@example.com" is not in our list.
I suggest you follow the following link on how to prevent email bouncing related issues:
I hope this helps.
Do get back to us if you need further assistance.