What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Keep getting an error for this form. I don't know whats wrong.

    Asked by TriadMaryKay on August 22, 2014 at 12:18 PM

    When I click on complete incomplete payment, it gives me this error thing. What do I need to do to fix it

    Thank you for your help



    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on August 22, 2014 at 01:40 PM


    If you could please let us know which payment processor you are using and if the submission does actually complete or not after the error, we will be happy to see what we can find.  Also if you are using Stripe, if you are using the accept payments instantly feature or not.  Let us know and we will see what we can do.

    Thank you for using JotForm!