What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Text Accompanying JotForm Link on FB

    Asked by stevenjetton on August 22, 2014 at 01:53 PM

    Hi JotForm,

    When I paste the link to my secure form on FB, some text from my form appears below my pasted link, which is totally awesome, except that it is showing an older version of my form. Here is a screen shot:

    The text below the word "FORM" is not the latest text on my form. I have refreshed page, saved my form, etc.

    However, when I paste the link directly into my web browser, the text is updated. I haven't included a link to my FB page, only a screenshot, b/c i don't want to post a link where the text below it contains the older version.

    Thanks for your help,

    Steven

    JotForm FB POST uploads height
  • Profile Image
    JotForm Support

    Answered by KadeJM on August 22, 2014 at 03:22 PM

    Okay so basically the link data isn't picking up the correct reference information then?

    I inspected your form and tested the same on my own facebook page just to see what would happen and it works on my end. 

    I have cleared your form cache so I would like to request that you please try again and let us know if you are still having issues with it or not.

  • Profile Image
    JotForm Support

    Answered by KadeJM on August 22, 2014 at 03:24 PM

    By the way...Facebook is also detecting this as a " Form " so this is why you see that word displayed instead of your form title.