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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I get this message when I try and process a payment

    Asked by fatwealth on August 25, 2014 at 11:34 PM

    I have already added the API signature and tested the connection which was successful.

    We have a business Paypal account with a creditcard payment option on our website already, however we are trying to use jotform as a cleaner payment page that customers will be able to buy our services directly via creditcard and can just click on a link to pay. Should we be using this form?

    Thanks

    Page URL:
    https://secure.jotform.co/form/42320245118847

    Screenshot
    message and JotForm payment page payment option thanks
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    JotForm Support

    Answered by EltonCris on August 26, 2014 at 01:05 AM

    Hi,

    This error is related to your PayPal Pro merchant account configuration. Please check this link for your reference.https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=developer/e_howto_api_nvp_errorcodes

    Find the following error codes on that page to learn how to resolve.

    10500 - error code

    Invalid Configuration

    This transaction cannot be processed due to an invalid merchant configuration.

    Occurs when you have not agreed to the billing agreement.

    10501 - error code

    Invalid Configuration

    This transaction cannot be processed due to an invalid merchant configuration.

    Occurs when the billing agreement is disabled or inactive.

    Make sure you have enabledand agreed to the billing agreement option under your PayPal account.

    If you have further questions, please let us know here. Regards!