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    Google spreadsheet integration has stopped working??

    Asked by bodyby on August 26, 2014 at 01:59 AM

    Hi Team,

    I have two different forms for two entities and both have stopped updating the google drive spreadsheet since the weekend. Is there a known problem??

    Thanks

    Page URL:
    http://form.jotformpro.com/form/41313132693952

    stopped working
  • Profile Image
    JotForm Support

    Answered by Welvin on August 26, 2014 at 07:23 AM

    Hi,

    I haven't seen any reports, but that's probably an issue in syncing submissions  via Google servers. When was the exact date you receive the last submission to the current spreadsheet sheet? You have few submission yesterday, are those submissions not sync to Google Spreadsheet?

    I also want to know if you have updated the form while the integration is connected? Or, made some changes to the current spreadsheet? Note that doing any of these would break the integration. I hope you haven't, otherwise, you can fix that by re-integrating the form again.

    Thank you!

  • Profile Image

    Answered by bodyby on August 26, 2014 at 07:35 AM

    Hi Welvin, Thanks for the reply -- I made the change on Sunday night and it broke then. Now you mention it is did update one field. So has this broken it -- If i resync will it continue to append the existing data? Thanks

     

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    Answered by bodyby on August 26, 2014 at 07:51 AM

    Just to add to this it looks to have synced back up but pushed into row 4 and is appending down..... inside existing data.... :/

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 09:05 AM

    Yes, re-integrating your form to Google Spreadsheet should sync all existing submissions, but on a new sheet.  

    I would still suggest to re-integrate the form so to make sure the all defaults are retained.

    Thank you!