What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our account was downgraded but we had paid

    Asked by starone on August 26, 2014 at 10:49 AM



    We just received an email notice that our account was downgraded but we show on our credit card statement that we had paid 9.99 on the 18th of Aug. This is disrupting our business and we need our account reinstated as soon as possible.


    Thank you.

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 11:21 AM


    Our apologies! We've fixed your subscription to our end. Please kindly refresh your browser for the changes.

    Thank you!