What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Folders Are Not being Created Or Deleting Properly

    Asked by markashton on August 26, 2014 at 11:16 AM

    Can't create folders properly ... can't delete folders properly.

    is it me today or are you lot ... Oh I give up !!

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 12:17 PM

    Hi,

    We're sorry about the issue. I have a long list of folder and sub-folder and so far, adding and removing one doesn't give me an issue. Yes, it does to your end and that's why you're posting this. Would you mind doing a quick hard refresh to your browser, should be CTRL + F5. See if that would resolve the problem. Otherwise, please update us here so we can alert our developers.

    Thank you!

     

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 12:20 PM

    Hi Mark,

    I have searched our support forum and support email, but couldn't find a similar report. Hopefully, doing a hard refresh would help.

    Thank you!

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    Answered by markashton on August 26, 2014 at 01:09 PM

    There was a delay ... deleting and it not showing. Possibly a cache issue.

    Thnaks I'll keep an eye on it.

    Mark

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    JotForm Support

    Answered by Welvin on August 26, 2014 at 01:51 PM

    Hi Mark,

    We're doing the same monitoring our support forum. 

    Thank you!